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SUPPORT
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Phone System​

Benefit from the best VoIP Solution for your Business. With the right VoIP in place, your small business can connect better, get more done and achieve voice and data cost-efficiency.

Our dedicated team of experts is committed to delivering phone system solutions that meet the highest standards of reliability and functionality. Whether you’re a small business or a growing enterprise, we provide end-to-end support—from system selection to installation and ongoing maintenance.

Reliable and Scalable Business Phone Solutions

Empower your team with a phone system that keeps them connected wherever they are. Our advanced phone solutions are designed to offer reliable, feature-rich communication that scales with your business.

  • – Scalable Solutions Tailored to Your Business
    We provide flexible phone systems that grow with your company, easily adding users, devices, and features as needed. We offer customized configurations that match the unique needs of your business, ensuring a streamlined and user-friendly experience.

Our Phone System Services Include:

  • – VoIP Solutions
    Say goodbye to traditional landlines and embrace the flexibility of Voice over Internet Protocol (VoIP). Our VoIP services offer crystal-clear call quality, cost savings, and the freedom to make and receive calls from any device with an internet connection.

  • – Hosted PBX Services
    Experience all the advantages of a fully equipped phone system without the hassle of on-site hardware. Our hosted PBX solutions bring you the functionality of a traditional PBX—such as call routing, voicemail, and conferencing—while remaining easy to scale and manage.

  • – Unified Communications
    Stay connected with a unified communication platform that integrates voice, video, and messaging. Our systems allow for seamless communication and collaboration, enhancing productivity whether your team is remote, hybrid, or office-based.

  • – Multi-Location Integration
    Do you operate in multiple locations? Our phone solutions make it easy to keep all your teams connected under one system. Share extensions, centralize communication, and ensure that calls reach the right people, no matter the location.

  • – Business Continuity and Disaster Recovery
    Our phone systems are built with reliability in mind, including options for disaster recovery to ensure uninterrupted communication. Stay connected with your clients and teams—even during power outages or network disruptions.

Get Started Today

Discover how our phone systems can enhance your communication, improve your team’s efficiency, and reduce costs. Contact us to explore our customizable phone solutions and find the perfect fit for your business needs.

3CX PHONE SYSTEM

Seamlessly transfer calls to UPS and Amazon 800 numbers without the phone in your store ever ringing.

Auto Attendant Greeting

After Hour

Address

Store Hour

Current Phone Lines

2 Lines, 3 Phones
$ 70-150 Monthly
  • Installation and Setup Fee
  • Tax and Other Fee
  • Only 2 Voice Lines
  • Rings Busy On 3rd call
  • NO Custom Auto Attendant
  • NO UPS Store branded HOLD PLUS Marketing On-Hold
  • NO Custom Voicemail
  • NO Transferred to UPS and AMAZON
  • NO Voicemail Delivered to Your Email
  • Customer Support Mon-Fri
Get a Quote
OTHER

3CX Phone

Up to 5 Lines, 1 Published Number, 3 Extensions
$ 99 Monthly
  • Free Installation and Setup Fee Included
  • Tax and Other Fee Included
  • Up to 5 Voice Calls
  • Never Rings Busy
  • Unlimited Custom Auto Attendant
  • UPS Store branded HOLD PLUS Marketing On-Hold
  • Custom Voicemail
  • Callers Seamlessly Transferred to UPS and AMAZON 800#’s
  • Voicemail Delivered to Your Email
  • Customer Support Mon-Sun
Get a quote
3CX PHONE

Customer Testimonials

3CX PRO brings us the full functionality of modern telecom services with lower investment costs than competitor solutions, and it is easy to configure to our business needs.
Manuel Caffiaux
Head of Telecom Department at AirFrance
In the end we went for the best value and best technology. The choice was obvious because the simplicity, features and cost-effective capabilities of 3CX really stood out
Aron V Davies
IT Operations Manager at Mayfield School
With 3CX Phone most customer questions get answered without the phone ever ringing. That mean more time for our staff to focus on our customer.
Robert Lin
The UPS Store #6589

FAQs

We have written thousands of messages for The UPS Stores. We provide you a starter template and enable you to update or change the messages at no cost.  All messages are written and produced using our professional writers and voice actors.
 
A telephone dial pad allows for up to 9 options. We recommend you not offer more that 3 to 4 options.
With our INFORMATION MAIL BOXES you can provide answers to common questions with a recorded message. Popular messages are store location and hours, latest pick-up time, fax number, web/email address and notary availability.
 
YES… during the main greeting or any of the recorded messages, a caller can press ‘9’ or the key you designate and be transferred to a team member. While your phones are ringing, your caller is being educated with your targeted, UPS Store branded marketing messages.
 
Your callers will hear UPS Store – Marketing messages that effectively promote UPS Store products and services.
YES, your callers will call your same published number.  After your number is transferred to 3CX PHONE SYSTEM, you’ll eliminate the cost for both your published number and your roll-over numbers with your current dial tone provider.
 
It can, most prefer the caller first hear your custom greeting message offering options to direct their call or get answers to their questions. If the caller elects to speak with a team member, your phones will begin to ring in the office and the caller will hear your targeted marketing messages.

A voicemail system is a centralized system used in businesses for sending, storing and retrieving audio messages, just like an answering machine would do at home. Voicemail systems make a phone system more flexible and powerful by allowing information and messages to pass between users even when one of them is not present.

Voicemail to email, is a useful, time saving feature included in leading VoIP Communication systems that allows you to deliver voicemails left to your office extension directly to your email address. In today's busy corporate world, it can help you keep on top of your workload and time sensitive messages. In a nutshell, voicemail to email ensures you never forget to check your voicemails again, by bringing voice messages to a platform that's always being checked- your email inbox!

Far far away, behind the word mountains, far from the countries Vokalia and Consonantia, there live the blind texts. Separated they live in Bookmarksgrove right at the coast
The cost is $99/monthly fee for support, maintenance, update and license. There is no additional cost except the purchase of the phones. Setup, installation and porting over your phone is all included with no additional charges. 
 
Your phones will ring 6 times before the call is directed to your voice mail enabling the caller to leave you a message. Then your voicemail text and audio messages are delivered via email, enabling you to read, listen, delete, save or forward your message.
We ship the telephones to you via UPS. Once they arrive, a simple 3 step process will guide you through plugging the phones in.  This process is typically completed within 15-20 minutes.
NO, your current standard phone lines will be discontinued and your dial tone service will come to you through your internet connection.
 

Auto-attendant (automated attendant system), or virtual receptionist, is a term commonly used in telephony to describe a voice menu system. It is a popular feature among business phone systems and call center solutions.

Equipping your phone system with an auto-attendant is both cost-effective and customer friendly. It replaces a human operator by automating and simplifying the incoming call procedure and directing incoming callers to the correct employee or department. It can also assist with incoming calls outside of normal business hours when a live operator is unavailable.

Yes, when you are on a call, you can transfer that call to another user.  As well, if you are speaking with a customer who needs UPS, you can transfer them directly to the UPS 800#.  Same with customers needing AMAZON.
All voicemail messages are sent as text and audio files to your email.
3CX PHONE SYSTEM provides 5 talk paths, or effectively 5 lines.

This depends on what services you are currently paying for with your current provider. You can expect to save in areas like call costs, line rentals, etc. On average, you could realistically achieve savings in the region of 45% to 75% of your current telecom bill. Simply provide the sales consultant with the latest copy of your telecom bill and they will provide you with comparative analysis at no charge to you.

We have a dedicated technical support team that is reachable telephonically Monday to Friday from 8am to 5pm or via our email ticket support 24/7/365. All remote and onsite assistance is at no charge. You only pay for a flat monthly fee. No additional charge will be added.

Absolutely! All we need is a copy of your current telephone bill, signed and dated. The great thing about VoIP is that you retain your number no matter where you move your premises to.

FEATURES

  • Calls answered with professional custom greeting message
  • UPS Store branded 3CX Phone marketing on hold messages
  • Up to 9 press options
  • 3CX Phone auto-updates 12 times per year
  • Common questions answered with custom recorded messages
  • Voicemail text and audio delivered as email

Empowering growth with reliable IT support, secure networks, and expert solutions tailored to your business needs.

Headquarter

1849 E. 4th Street, Ontario, CA 91764

 
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